EXAM GENESYS GCX-GCD SCORE & GCX-GCD PREPAWAY DUMPS

Exam Genesys GCX-GCD Score & GCX-GCD Prepaway Dumps

Exam Genesys GCX-GCD Score & GCX-GCD Prepaway Dumps

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Genesys Cloud CX: Developer Certification Sample Questions (Q77-Q82):

NEW QUESTION # 77
When you reply to an email message, you can attach a file to send with the email reply.
What is the maximum message size, including attachments? How can you work around this limitation?

  • A. 40 MB per message (after base64 encoding) You can work around this limitation by including links to large documents stored in Content Management.
  • B. 40 MB per message (after base64 encoding) with no workaround
  • C. 5 MB per message (after base64 encoding) with no workaround.
  • D. 20 MB per message (after base64 encoding) You can work around this limitation by splitting the files and sending several email interactions.
  • E. 20 MB per message (after base64 encoding) You can work around this limitation by including links to any third-party cloud storage service.

Answer: A

Explanation:
Genesys Cloud CX enforces a maximum outgoing message size of 40 MB, including attachments, after base64 encoding. Base64 encoding increases the size of the original files by approximately 33%, so the combined size of the email body and attachments should be around 29 MB before encoding to stay within the limit. To manage larger files, you can upload them to Genesys Cloud Documents and include links to these documents in your email, effectively bypassing the attachment size limitation.
Reference:https://help.mypurecloud.com/faqs/acd-email-message-attachment-size-limits/


NEW QUESTION # 78
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}

  • A. scheduleGroupld
  • B. flowld
  • C. ivrld
  • D. promptld

Answer: B

Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.


NEW QUESTION # 79
Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

  • A. Knowledge levels
  • B. Index Ratings
  • C. Skills
  • D. Languages
  • E. Medians

Answer: D

Explanation:
Genesys Cloud CX uses attributes like agent language proficiency and defined skills (e.g., product knowledge, technical expertise) to route interactions to the most qualified agent, ensuring better customer service outcomes.


NEW QUESTION # 80
Which ACD routing method routes an interaction to the next available agent?

  • A. BullseyeACD
  • B. Standard ACD
  • C. Disregard Skills. Next Agent
  • D. Preferred Agent

Answer: B

Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.


NEW QUESTION # 81
Which of the following statements is NOT true regarding numbering plan?

  • A. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
  • B. It has to be created manually
  • C. Numbering plan can be added or modified based on the organizational requirements
  • D. Numbering plan is also known as a dial plan.

Answer: B

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.


NEW QUESTION # 82
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